SHIPPING POLICY
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Shipping Locations
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We deliver to addresses across the UK. Unfortunately, we are unable to ship to Northern Ireland or the Highlands at this time.
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Delivery Options
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We offer standard delivery with an estimated shipping time of 3–5 working days.
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Shipping Costs
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Shipping fees are calculated based on the weight of your order and will be displayed at checkout.
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Processing Times
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All orders are processed within 1–3 working days. Please note that orders are not processed on weekends or public holidays.
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Tracking
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At this time, we do not offer order tracking.
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Lost, Damaged, or Delayed Orders
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If your order is lost, damaged, or significantly delayed, please contact us at daisiesludlow@hotmail.com, and we’ll assist you in resolving the issue.
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Returns
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Customers are responsible for return shipping costs unless the item is faulty or incorrect. For further details, please refer to our returns policy or contact us.
RETURN & EXCHANGE POLICY
We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please read our returns policy carefully before initiating a return.
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Eligibility for Returns
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Items must be returned within 14 days of receiving your order.
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Items must be in their original condition, unused, and in their original packaging.
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For hygiene reasons, certain items (e.g., soaps) cannot be returned unless faulty.
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How to Return an Item
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Email us at daisiesludlow@hotmail.com with your order details and the reason for the return.
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Once approved, securely package the item and send it back to us using a tracked or insured service, if preferred.
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Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend keeping proof of postage in case the parcel is lost during transit.
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Refunds
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Once we receive and inspect the returned item, we’ll notify you via email.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Original shipping fees are non-refundable.
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Faulty or Incorrect Items
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If you’ve received a faulty or incorrect item, please email us at daisiesludlow@hotmail.com with photos and details of the issue. We’ll resolve the problem promptly, including covering the return shipping costs if necessary.